When the service doesn't deliver as promised
As a consumer, you have strong rights in Norway when services don't work as agreed. These are the most important rights you should know:
• Right to complaint within reasonable time • Demand for correction or re-delivery • Price reduction for significant defects • Cancellation of agreement for repeated problems • Compensation for documented financial losses
Don't hesitate to stand up for your rights - providers have a duty to deliver the service as described in the agreement.
Did you know?
The Consumer Complaints Board handles over 2000 complaints annually related to electronic communication services, and consumers receive full or partial support in over 60% of cases.